Problem Solving
Synchronize time
If the application (app) and P8 device times do not match, synchronize the P8 device time with the application (app) time.
1If the Synchronize time button is enabled at the top of the Cards section of the Pen tab, press the button.
2On the P8 Pen, the Verify user window appears.
3In P8 Pen, press Yes.
4Confirm that the time on the P8 Pen has changed and the Synchronize time button at the top of the Cards section of the Pens tab has disappeared.
Insufficient insulin alarm
When the DIA:CONN Pen is low on insulin, this pop-up appears. You need to proceed with the cartridge replacement of the DIA:CONN Pen.
Injection blockage
When the DIA:CONN Pen is low on insulin, this pop-up appears. You need to proceed with the cartridge replacement of the DIA:CONN Pen.
Low battery
This is displayed when the battery of the DIA:CONN Pen is low.
Additional information
Apple Legal Notices
Apple, iPad, iPhone, iPod, and iPod touch are trademarks of Apple Inc. registered in the United States and other countries. App Store is a service mark of Apple Inc.
Android Legal Notices
Android is a registered trademark owned by Alphabet Inc.
Bluetooth information
Bluetooth is a form of wireless (RF) communication. Like many other devices, phones use Bluetooth technology. Your pen pairs with a smart device using Bluetooth and sends data to the app.